What Northport Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Northport since 1984, and we’ve learned that a good reputation isn’t built on what you say about yourself. It’s built on what your neighbors say after you’ve been in their homes, on their roofs, and up their flues. Every review we earn comes from showing up when we say we will, explaining what we found in plain English, and standing behind the work with our 90-Day Done Right Promise. Here’s what Northport homeowners have told us after their chimney cleaning appointments.
Recent Reviews
We bought our house on Scudder Avenue last fall and had no idea when the chimney was last swept. Russell sent a technician who ran a camera all the way up and showed us photos of the flue on a tablet - cracks near the top, a bird nest from the previous spring, and about an inch of creosote buildup. He swept it, installed a proper cap, and we had our first fire that weekend knowing exactly what we were working with. No guessing, no surprises on the bill.
- Laura B., Northport
After fifteen years of using the same company, I called Hearthstone because my old sweep retired. The difference was immediate. The technician arrived in a marked truck, uniformed, and spent twenty minutes just inspecting before he touched a brush. He found that our clay liner had shifted - something the previous company never caught - and explained why it mattered for carbon monoxide drafting. He swept the chimney, gave us photos, and the estimate for the liner repair was the exact number on the invoice when they came back to do the work.
- Emily S., Eatons Neck, Northport
Our fireplace was smoking into the living room every time we lit it, and I was convinced we needed a full rebuild. Russell’s team came out, ran the camera, and found the damper was installed backwards by whoever renovated the house before we bought it. A $180 adjustment, not a $4,000 rebuild. They swept the flue while they were here, and we’ve had clean fires all winter. The technician even showed me the before-and-after photos so I could see the creosote they removed.
- Andre B., Northport
I manage a rental property on the harbor and needed the chimney swept before new tenants moved in. Called on a Tuesday afternoon, spoke to a live person immediately - no voicemail, no callback tag - and had an appointment for Thursday morning. The technician was done by noon, sent me the inspection photos and a written condition report via email before he left the driveway. That’s the kind of documentation I need for my records, and it’s why I now use Hearthstone for both my rental and my own home on Bayview Avenue.
- Dale S., Northport
We had a chimney fire scare in January - loud popping, smoke backing up, the whole terrifying scene. Called Hearthstone that evening and got a live person who scheduled us for first thing Saturday. The technician found a cracked flue tile and heavy glazed creosote, the kind that burns. He swept it thoroughly, showed us the camera footage of the damage, and explained what needed immediate attention versus what could wait until spring. No pressure, just facts. We did the repair in March and he’s been back for our annual sweep every October since.
- Laura B., Northport
My father is eighty-two and lives alone in the house I grew up in on Laurel Avenue. I called Hearthstone because their senior discount applied automatically - no coupon to remember, no haggling. The technician was patient with my dad, walked him through the camera inspection step by step, and made sure he understood why the crown had hairline cracks that needed sealing before water got in. Most companies would have pushed a full crown rebuild. These guys sealed it with HeatShield, guaranteed the work, and charged what they quoted. My dad felt respected, not sold to.
- Emily S., Northport
Why Customers Trust Us
These reviews keep showing the same patterns, and that’s no accident. Northport homeowners mention the camera inspections and photos because seeing the actual condition of your flue beats any sales pitch. They mention upfront pricing because nobody wants to puzzle over a bill. They mention live phone answering because when you’re worried about a chimney problem, you want a person, not a machine.
Our 90-Day Done Right Promise governs everything we do. If it’s not right, we come back. In writing, no arguing. That’s the Keystone Standard - Krafted right, Every time, Your home first, Standing behind it. We’ve operated this way for over 42 years because we plan to be sweeping chimneys in Northport thirty years from now, and that only works if neighbors trust us enough to recommend us to their kids.
Every technician we send to your home is background-checked, uniformed, and trained to complete most chimney cleaning and repair jobs in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - never builder-grade substitutes that fail early. And when we give you a price, that’s the price. A square deal: no surprises on the bill.
If your chimney hasn’t been swept this season, or if you’re buying a home in Northport and want to know what you’re actually getting, call us at (631) 528-2501. A live person will answer, day or night, and we’ll get you scheduled for an inspection and sweep with photos you can see and a plain-English verdict you can trust.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Northport since 1984.